With effect from 1st May 2012, distribution of all SPCK imprints together with Baker Academic and Brazos Press titles moved to Macmillan Distribution Ltd (MDL).
Macmillan Distribution (MDL)
Phone: 01256 302692
Macmillan recommend using PubEasy (free to use) or Nielsen BookData (for subscribers to this service) to place orders. Alternatively, contact them as below.
Automated line for orders and availability:
Fax: 01256 812558 / 812521
If you had an account with our previous distributor, Marston Book Services, you should automatically have been set up with an account at MDL. To check if you have an account, please contact the Macmillan Call Centre on 01256 302692.
Minimum Order Surcharge
Small orders – orders placed at Macmillan for less than £100 at invoice value – carry a small order surcharge of £4 for immediate release. Alternatively they will be held for a maximum of 6 days during which time any backorders released or further orders placed will be merged with the original order, after which time (regardless of whether the minimum order level was reached) the order will be released for carriage-free despatch.
For accounts which have an annual turnover of more than £2000, the Small Order Lead Time hold is only 3 days.
CLC Wholesale and small orders
For customers who are experiencing issues with the Small Order Lead Time, we have reached an agreement with CLC Wholesale who now stock a much wider range of our titles, including church stationery.
Please note, this arrangement excludes titles from Sheldon Press or Baker Academic.
USA and Canada
SPCK titles for which we have the US and Canadian rights are available via print-on-demand through Lightning Source Inc. Booksellers in these countries should order from Ingram, Baker & Taylor or other agents.
Contact: Sonja Vorster, Sales Manager
Tel: 011 327 3550
Fax: 0866055919 (within South Africa only)
Australia and New Zealand
We are delighted to announce that distribution is now with John Garratt Publishing Pty Ltd
Private Bag 400 or 32 Glenvale Crescent
Mulgrave Vic 3170
Tel: 1300 650 878 (within Australia only) or +61 (03) 8545 2911
Fax: +61 (03) 8545 2922
For sales in the Far East, please contact Chris Ashdown, Publishers International Marketing Limited, Tel/Fax 44(0)1202 896210 or email@example.com.
Please contact MDL’s Export Department.
Phone: +44 (0)1256 329242
Fax: +44 (0)1256 842084
When emailing orders please put destination country in the subject box
SPCK Sales Department
The Sales Department can offer help with ordering, information on availability of new titles, returns authorisations, and support for special events and book launches, including sale or return (See-Safe) terms.
Please contact Mark Casserley, Sales Office Manager, firstname.lastname@example.org or +44 (0)20 7592 3900.
If you wish to discuss special sales and discounts on bulk orders, please contact
Alexandra McDonald, Rights and Special Sales Manager, email@example.com.
For UK and Ireland sales representation, please contact:
Alan Mordue, Sales Director
(Key accounts, Central London, rest of England and Wales)
Raymond Witty, Sales Representative
(Scotland, Ireland, Northern England)
Marketing and Publicity
Do get in touch if you need information sheets about our latest books, showcards for window or point-of-sale displays, or flyers for special events. Contact Cynthia Hamilton, Senior Marketing and Publicity Manager, firstname.lastname@example.org, or +44 (0)20 7592 3900.
This only applies to orders placed with Marston Book Services prior to 30 April 2012.
Please contact Stephen Stratton, Publishing Assistant, email@example.com, or +44 (0)20 7592 3900.
You will need to provide a list of the titles you wish to return, together with invoice numbers and the date of each order. Please note that books may not be returned earlier than 6 months or later than 12 months after the date of the original invoice, and that stationery items are strictly firm sale only. Books that are out of print cannot be returned. All books returned must be in mint condition.
Upon authorising a return, we will send you the necessary documentation and an appropriate number of returns labels so that you can send the books to the Returns Department at Marston Book Services. Please do not attempt to return books without these, as they will be refused.
Returns to Macmillan Distribution
This should apply to all orders placed from 1 May 2012 onward.
Macmillan uses the Batch Returns system, specifically devised to streamline the returns process for trade customers. Full details and step by step instructions can be found on the Batch site here: www.batch.co.uk.
For frequently asked questions about the Macmillan returns process,
please download the Returns FAQ document.